Shipping policy
1. Order Processing Time
- All orders are processed within [1–3 business days] (excluding weekends and holidays).
- Orders placed after [cutoff time, e.g., 2 PM] will be processed the next business day.
- You will receive a confirmation email once your order has shipped.
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: [3–7 business days]
- Expedited Shipping: [2–3 business days]
- Overnight Shipping: [1 business day]
- International Shipping: [7–21 business days]
Delivery times are estimates and not guaranteed.
3. Shipping Locations
We currently ship to:
- [List countries or regions]
- We do not ship to P.O. boxes/APO/FPO addresses (if applicable).
4. International Shipping
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer.
[Your Company Name] is not responsible for delays caused by customs.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
6. Lost, Stolen, or Damaged Packages
[Your Company Name] is not responsible for lost or stolen packages marked as delivered. If your package arrives damaged, please contact us at [your support email] within [48 hours] with photos of the damage.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrectly provided addresses.
8. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
📧 Email: xorbzach07@gmail.com
📞 Phone: 580-512-1196
🌐 Website: elorabase.com